Baseball thinks Houlihan is pretty sweet, too, and major league teams like the Cubs are hoping to entice more fans like her to come out to the ballpark. Social media nights have become a common part of the promotional schedule, and some of the best ticket deals and giveaways can be found on Twitter and Facebook. Savvy franchises are trying to create the right mix online — part content and part business opportunity — keeping their followers engaged while also padding the bottom line.
Players like Cincinnati Reds second baseman Brandon Phillips and Miami Marlins outfielder Logan Morrison are Twitter superstars, but devoted fans across the country also are responding to the personal touch provided by the teams’ online presence.
Social media nights vary from ballpark to ballpark, but some aspects are fairly consistent. The Cubs offered specially priced tickets and put together contests for their online fans. They encouraged their Twitter followers to use the hashtag CubsSocial to mark their posts throughout the night.
“I think it’s going to be mandatory for all clubs to be not just involved in it, but go all-in, not just dip your toes in the water,” said Jamie Ramsey, who works in the Reds’ media-relations department and writes a blog for Major League Baseball’s Web site. “Teams are going to realize how important it is to help sell tickets, generate revenue and keep the fan base interested and engaged.
“I think it’s still kind of new to everybody. Once teams realize how to master it and do what works for them, it’s going to keep growing and become as important as your marketing department, your sales department.”
Houlihan, 33, from Chicago, attended the first social media night at Wrigley Field on Wednesday with her boyfriend, George Hayman, and his brother, Pete. She pounced on her phone when the Cubs announced a Twitter contest, and managed to post in time to win an autographed pack of the social-media-themed cards that were part of the promotion.
“I think it’s really awesome to put together events like this,” Houlihan said. “I’ve been going to social media events for several years now, and I find it’s the perfect way to network because you meet people through Twitter and then you go meet them in person, and it gives an entree into what they like to talk about, things that you have in common.”
The Cubs put about 500 specially priced tickets on sale for the promotion and sold each one. They are planning a second social media night for September.
Kevin Saghy, a public relations and marketing specialist for the Cubs who helps run their Twitter account, said the key to generating revenue in the field was content.
“If your focus is revenue and your content reflects that, I don’t believe that’s a wise strategy,” he said, adding: “That’s not why people are there. They’re there to converse. So we’ve taken the other approach where it’s definitely a priority for us, it’s something we track, and I can say from 2010 to last year, as we got more involved and offered better content on our platforms, we quadrupled our revenue. So we’re up about 300 percent.”
Major league teams also are finding loads of intangible benefits to their social media presence, from increased brand awareness all the way down to a connection with a single customer who leaves a positive impression.
Saghy will monitor Twitter for Cubs fans celebrating their birthday or making their first trip to Wrigley Field, then put together a bag of free goodies to place under their seat before they arrive. The Cleveland Indians have a designated social media suite at Progressive Field, and the team president, Mark Shapiro, has stopped by to visit with fans and answer questions. Several teams hold in-game scavenger hunts that award autographed memorabilia or team apparel, and some clubs put together contests that result in upgraded tickets for their online followers.